Service unavailable - Plex

Incident Report for Matt's Services

Postmortem

VM host seemingly rebooted. The machine hung on POST. Clean boot brought this up correctly.

Posted Aug 16, 2025 - 23:37 UTC

Services are showing as online and available.

You may need to restart your plex player/application before this is picked up.

Posted Aug 16, 2025 - 23:31 UTC

Logged in remotely. Looks like VM Host issue - potentially failure. Working on potential remote fix.

Posted Aug 16, 2025 - 23:23 UTC

Looks like possible DNS issue. Connectivity is still there but unable to remotely VPN in nor access services. Services calling out are all fine.

Posted Aug 16, 2025 - 22:53 UTC

We're experiencing issues connecting to the service, and are currently looking into the issue.

Posted Aug 16, 2025 - 22:24 UTC

This incident affected: Plex Services (Plex - Azure Loadbalancer, Plex - BT, Overseerr).